Owners of boutique hotels strive to provide guests with an experience during their stay. They want them to feel pampered by the service and comfortable with the atmosphere, but most of all, they want guests to feel at home. This is difficult to achieve in a hotel environment and relies on good use of space, creative design and high service standards to succeed. Public spaces Public spaces are important in any hotel, but need to be put to particularly good use in a boutique hotel. No matter whether the hotel is in a large mansion or a three-storey town house, making people feel at home in a place they are paying to stay in is a challenge. Public areas must be open enough to allow people their own space, without making the room feel bare or unfriendly. They must also have comfortable furniture, so that guests can relax, and a variety of lighting, so that guests can read, eat or just talk. These hotels are famous for encouraging a “shoes off” or “barefoot” attitude, where gu...
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